Shipping policy
Shipping Policy
Thank you for shopping with us.
All of our products are made to order. This means that each item is printed and prepared specifically for you after your order is placed.
Processing Time
Orders are typically processed and produced within 2–5 business days. During busy periods, processing times may be slightly longer.
Shipping Times
Once your order has been produced, it will be shipped using our standard delivery service.
Estimated delivery times:
• United Kingdom: 2–7 business days
• Europe: 5–15 business days
• International: 7–20 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, and carrier delays.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Order Tracking
When your order has been dispatched, you will receive a confirmation email containing tracking information (where available).
Multiple Items
If your order contains multiple products, they may be shipped separately and arrive at different times.
Incorrect Addresses
Please ensure your shipping address is correct when placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with the shipping carrier to investigate the issue.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include photographs of the issue. We will work to resolve the problem as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our contact page or customer support email.